Once the claim has been reported to us, you will need to provide us with documentation and information. This information will help ensure that you recover your losses.

The adjuster or Claims Care Advisor will tell you what information is required.

You can make this process easier by:

• keeping receipts and serial numbers
• keeping warranty documents
• taking photos or videos of your possessions

Each claim requires the completion of either the Proof of Loss or Schedule of Loss forms. These forms summarize the property that has been lost or damaged and the details of the incident that caused the loss.

This information is intended to be a guideline to help you prepare a claim. For specific details contact your broker.