Whether you are making a claim on your automobile, home or commercial insurance policy there are some basic steps that you need to follow. The first step is to contact your insurance broker or alternatively, you may contact us directly and speak to a Claims Care Advisor.

At Aviva, we offer you a single point of contact. We set the expectations for our service up front and then deliver on them! Our goal is to make the claims process easier for you. Our Care Advisors can be contacted at:

Delivering Peace of Mind

At Aviva, happy customers are guaranteed!

When you call 1-866 My Aviva you can expect our claims service to deliver. We offer:

Bilingual trained professionals who are available to help you, seven days a week, 24 hours a day anywhere in North America A single point of contact A higher level of quality services; highly responsive to your needs Hassle free service; no need for comparative estimates – we’ll take care of everything for you Guaranteed workmanship when using our Premiere Networks Our innovative program exclusive to Aviva, Premiere Healthcare, helping you get better faster, and, Claims Service Satisfaction Guarantee - We promise to deliver great claims service or we’ll cut you a cheque for the amount of your premium. That’s right. All of it.

Click here for terms and conditions

To learn more how Aviva ‘takes care of what’s important to you’ we invite you to hear from other satisfied Aviva customers!

When you make a claim on your insurance policy our team of Claims Care professionals will take care of what’s important to you. After all, helping you is more than just our job–it’s our privilege.